Contact Us
Have any questions, concerns, or feedback? Get in touch with the Chiky customer relations and support team.
Get in Touch
Whether you are a creator needing assistance with streaming layouts, a user requesting coin purchasing support, or an enterprise merchant checking legal compliance, our global customer support team is available to assist you 24/7.
Registered Address
32 kalicharan ghosh road, Sinthi , kolkata 700050
Email Addresses
Support Support: support@chiky.me
Business Relations: info@chiky.me
Phone Support
Main Hotline: +91 9123927733
Hours: Mon - Fri, 9:00 AM - 6:00 PM EST
24-Hour SLA Response Time: We are committed to responding to all technical support, refund requests, and billing disputes within 24 hours.
Send a Message
Frequently Asked Questions
Quick answers to common questions about accounts, coin purchases, and safety.
How do I buy coins on Chiky?
You can purchase coins securely within the Chiky mobile application by visiting your Profile > Wallet, or via our official web portal. We support global credit/debit cards, Google Pay, Apple Pay, and local alternative wallet payments.
My coin purchase didn't credit. What should I do?
If your payment was successful but your coin balance did not update, please wait 5-10 minutes. If it still does not appear, send us a message using this contact form, enclosing your Chiky User ID (UID) and the payment Transaction ID. We will resolve this within 24 hours.
How do I request account deletion?
You can request permanent account deletion directly inside the app under Profile > Settings > Account Security > Delete Account. Alternatively, email a formal deletion request from your registered email address to support@chiky.me.
How do I report a broadcaster violating rules?
During any live broadcast, tap the user's avatar at the top left, click the "Report" button, choose the violation category, and submit screenshots/evidence. Our 24/7 human moderation team reviews reports in real-time within minutes.