Privacy Policy

Welcome to Chiky (the "Platform", "we", "us", or "our"), operated by CHIKY TECHNOLOGIES LLC. We are committed to protecting the privacy, confidentiality, and security of our users' personal data.

This Privacy Policy explains how we collect, store, utilize, share, and protect your information when you use our mobile applications, official website (chiky.me), and associated live streaming services. By accessing or using the Platform, you consent to our collection and usage practices described in this policy.

1. Information We Collect

We collect several categories of information to provide, maintain, and optimize our live social entertainment services:

• User Account Information: Your nickname, email address, mobile number, date of birth (to verify age eligibility), profile photo, and password when you register.
• Device & Network Information: IP address, unique device identifiers (IMEI, IDFA, Android ID), operating system version, hardware model, mobile carrier network, network connection type (WiFi/4G/5G), and language configurations.
• Broadcasting & Interaction Content: Audio-visual content transmitted during your live broadcasts, multi-guest streams, PK battles, chat transcripts, voice messages, community comments, and virtual gift transactions.
• Customer Support History: Communications, transaction logs, screenshot uploads, and correspondence sent when you submit support tickets.

2. Payment & Transaction Card Handling

When you purchase "Coins" or premium subscriptions on the Chiky Platform, your financial transactions are routed directly through global merchant acquiring institutions and payment gateways.

No Raw Card Data Storage: All credit card, debit card, Apple Pay, Google Pay, or third-party wallet transactions are processed using industry-standard Secure Sockets Layer (SSL) encryption, complying strictly with the Payment Card Industry Data Security Standard (PCI-DSS) Level 1. CHIKY TECHNOLOGIES LLC does not store, access, or log credit card CVV/CVC numbers, expiration dates, or raw magnetic stripe credentials on our primary server infrastructure. We store only truncated transaction reference receipts and coin ledger logs to credit your account.

3. Cookies & Tracking Technologies

We utilize cookies, web beacons, and mobile Software Development Kits (SDKs) to recognize your device, retrieve login sessions, evaluate advertising campaign performance, and improve navigation.

You can adjust your web browser settings to block or delete cookies, or manage identifier configurations inside your mobile operating system. However, disabling technical cookies may limit your ability to access premium streaming features or remain securely logged into your wallet profile.

4. How We Use Your Data

We process collected data under legitimate corporate interests and legal obligations, specifically to:

• Deliver essential services, including hosting live video streams, routing video calls, transmitting chat messages, and managing virtual gift exchanges.
• Process coin package purchases, execute transaction billing, and settle creator revenue payouts.
• Enforce our community safety policies through automated moderation software and manual human review to ban toxic, harassing, or illegal content.
• Offer specialized features like regional content recommendation, user matchmaking, and localization.
• Detect, prevent, and prosecute financial fraud, chargeback scams, copyright infringement, and malicious server intrusions.

5. Data Protection Systems

We implement comprehensive technical, administrative, and physical security measures to shield user personal information from unauthorized access, modification, leak, or deletion.

Data transmission on Chiky is encrypted via **Transport Layer Security (TLS 1.3)** protocols, and all stored data is encrypted at rest using AES-256 databases inside firewalled cloud instances. Access to personal database columns is restricted strictly to authorized operations teams bound by confidentiality covenants. While we enforce industry-best security safeguards, no network protocol or digital storage environment is 100% impenetrable; therefore, we cannot guarantee absolute absolute security.

6. Third-Party Sharing

We do not rent or sell your private personal data to third-party ad brokers. We share details only with verified service vendors under strict confidentiality agreements, including:

• Payment Acquirers: Financial processors facilitating credit card, debit card, or electronic wallet processing.
• Cloud Hosting & CDN Vendors: Amazon Web Services (AWS) and premium Content Delivery Networks routing video feeds globally.
• Content Moderation APIs: AI moderation networks scanning streams for abusive or unsafe content.
• Legal Enforcement Authorities: When legally mandated under subpoenas, judicial orders, or Delaware state compliance processes to protect rights or combat illegal activity.

7. Your Rights & Choices

Depending on your jurisdiction (such as GDPR, CCPA, or regional regulations), you enjoy broad rights regarding your data:

• Access & Portability: You may request copies of the personal data we hold about your profile.
• Correction: You can edit your profile photo, nickname, and account credentials directly in settings.
• Opt-Out: You may opt-out of marketing emails or push notification notifications at any time.

8. Deleting Your Account & Data

Chiky provides a transparent and frictionless mechanism to exercise your right to erasure. If you wish to delete your profile, virtual assets, and all associated personal data, please follow the process:

9. Privacy Contact Information

For legal questions regarding data handling, requesting privacy exports, or disputing details, please contact our legal representative:

CHIKY TECHNOLOGIES LLC
Attn: Privacy & Data Protection Compliance Officer
32 kalicharan ghosh road, Sinthi , kolkata 700050
Email: legal@chiky.me